Refund policy

Refund & Return Policy

**Returns**
We want you to love what you order. If something isn't right, we accept returns within 15 days of delivery for a full refund or exchange, provided the item is unused, unread (for books, this means no markings, no broken spine creases beyond normal browsing, and in its original condition), and in its original packaging.

To start a return, contact us at support@thefreckledpage.com with your order number and the reason for the return. We'll send you instructions on where to send your item.

**Damaged or Incorrect Items**
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at support@thefreckledpage.com with a photo of the item. We'll cover return shipping and send a replacement or refund, your choice.

**Refunds**
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

**Non-Returnable Items**
- Gift cards
- Sale or clearance items marked "final sale"
- Any signed/personalized copies, special orders, or opened media

**Exchanges**
The fastest way to get the item you want is to return the original and place a new order once the return is accepted.

**Late or Missing Refunds**
If you haven't received a refund yet, first check your bank account, then contact your card issuer; processing time can take a few business days. If you've done this and still haven't received your refund, contact us at support@thefreckledpage.com.